Mayor acknowledges Council Staff on Exceptional Service throughout the Goondiwindi Region
« Back- Council’s Customer Service team collectively responded to 16,159 counter and telephone enquiries in the first half of this financial year
- Mayor Lawrence Springborg AM is congratulating staff for their dedication and excellence in customer service delivery
- Council commits to providing timely, efficient, consistent and quality services
Mayor of the Goondiwindi Region the Honourable Cr Lawrence Springborg AM has reaffirmed Council’s commitment to the Customer Service Charter, after a year of dedicated service delivery to Goondiwindi Region residents and visitors.
Goondiwindi Regional Council’s four customer service centres in Goondiwindi, Inglewood and Texas jointly received more than 9,240 counter enquiries in the first half of this Financial Year (2022-23) and 6,915 telephone enquiries.
The four service centres, located in the Goondiwindi Civic Centre and the McLean Street office, the Inglewood Library / Civic Centre and the Texas Library / Cultural Centre, collectively opened for 7,738 hours during the entire year of 2022.
The Mayor said our customer service staff are the first-point of contact between Council and residents, so they posses a wide breadth of knowledge on all relevant topics across the Goondiwindi Region.
“From assisting and reassuring residents during hardships such as floods or drought, to helping with everyday enquiries around roads, rates and rubbish, our customer service team continue to serve the community with courtesy and respect,” he said.
“As we fully get in the swing of the New Year and look back over the past 18 months or so of border and road closures and flooding, I wish to take this opportunity to acknowledge our team for their continued service to residents and visitors alike, as well as our region’s residents for their cooperation, courtesy and understanding.”
Cr Springborg also reminded residents that Council adheres to a Customer Service Charter, which outlines the standard of customer service residents can expect from all Council staff. These targets include aiming to return your call the same day if possible or no later than the next working day.
“The Charter affirms Council’s commitment to providing timely, efficient, consistent and quality services provided by polite and helpful officers that meet our customers’ expectations,” Cr Springborg said.
“Council’s ongoing commitment to providing premium customer service to its residents is evident in the way we do business - and it all begins with those who answer the phone and welcome visitors into our buildings.”
The Customer Service Charter can be found on Council’s website: https://www.grc.qld.gov.au/downloads/file/2667/customer-service-charter-2022